SHIPPING AND RETURNS

We accept the following forms of payment:


• Visa

• Mastercard

• Discover

• American Express

• PayPal




Billing and sales tax:


You will be charged your states’ sales tax accordingly at point of online purchase. Once your purchase is complete you will receive an order confirmation which includes a summary of your transaction. Any discount codes applied during checkout will be reflected in the receipt.




Shipping:


You will receive a shipping confirmation and tracking information once your order is sent out.

Orders are processed and shipped 9:00 a.m.-4 p.m. Monday through Friday. Orders placed after 3 p.m. are processed the next business day. Orders placed on Saturday, Sunday or a holiday will be processed on the next business day. We adhere to all standard United States shipping holidays.

UPS Ground: Arrival time depends on shipping destination. Please allow 2-7 business days for arrival.

USPS First Class: Arrival time depends on shipping destination. Please allow 2-7 business days for arrival.

Once an order has been shipped we are unable to redirect it to another address. It is High Mountain Honey’s policy not to replace items that are lost because an incorrect address was supplied at time of purchase.




Shipping Cost:


Shipping cost is calculated on weight and destination address. Simply enter your shipping address and our shopping cart will automatically calculate the rate for you.




Shipping to a P.O. Box:


All packages sent to a P.O. Box are sent USPS.




Large Orders:


For shipping quotes on large orders (six jars or more) please email us at: info@highmountainhoney.com




Shipping to Canada:


High Mountain Honey does ship to Canada. Please note depending on carrier used you may incur additional fees and duties you need to pay on product arrival. High Mountain Honey is not responsible for these. If you have questions on shipping cost to Canada please email us at: info@highmountainhoney.com




APO address:


We send packages to military addresses via USPS. Please allow 10-17 business days.




Returns:


Only unopened product in original, sellable condition can be returned for refund within 14 days of purchase. Shipping charges are not refundable. High Mountain Honey does not provide a return shipping label unless the item was damaged in transit. Please email us your return request to info@highmountainhoney.com





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